Welcome to Outlet Grovelet Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website grovelet.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

Gardener’s Note: We’re committed to helping your garden thrive. These terms are designed to be as clear and nurturing as our planting guides, ensuring a positive experience for all our customers.

1. Our Customers

Outlet Grovelet Store serves gardening enthusiasts worldwide (excluding Asia and certain remote areas) who appreciate:

  • High-quality plants including perennials, herbs, and specialty varieties
  • Detailed plant care information
  • Transparent purchasing and shipping processes
  • Responsive customer service

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but you’ll need to provide accurate information when making purchases. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 Intellectual Property

All content on our site (text, images, plant guides, etc.) is our property or licensed to us and protected by copyright laws. You may use site content for personal reference but may not reproduce, modify, or distribute it without permission.

2.3 User Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Submit false information when ordering

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in our plant descriptions (including Actaea, Agastache, Allium, and other varieties listed on our site), but natural variations may occur. Plant sizes are approximate and may vary seasonally.

3.2 Perishable Goods

Due to their living nature, certain plants (Apple, Apricot, Arugula, Aspabroc, and Basil) cannot be returned or exchanged. These delicate varieties are carefully selected and shipped at peak freshness.

3.3 Availability

All orders are subject to plant availability. If an item becomes unavailable after you order, we’ll notify you promptly and offer alternatives or a refund.

4. Ordering and Payment

4.1 Order Process

When you place an order:

  1. You’ll receive an order confirmation email
  2. We process orders within 1-2 business days
  3. You’ll receive shipping confirmation with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices but will honor the price at the time of your order.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship globally except to Asia and certain remote locations. Some plant varieties may have additional shipping restrictions.

5.3 Receiving Your Plants

Please:

  • Inspect packages immediately upon arrival
  • Unpack plants promptly
  • Follow our planting guides for best results
  • Contact us within 24 hours if plants arrive damaged

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they’re in original condition with tags/packaging intact. As noted in section 3.2, certain perishable plants cannot be returned.

6.2 Return Process

  1. Contact us at [email protected] within 15 days with your order number, photos, and reason for return
  2. We’ll provide return instructions within 2 business days
  3. Ship your return using the provided label (where applicable)
  4. We’ll process your refund or exchange upon receipt

6.3 Refund Timing

Refunds are processed within 5 business days after we receive your return. Please allow 7-10 business days for the refund to appear in your account.

7. Limitations of Liability

While we take every care with our plants:

  • We’re not responsible for plants once they’re in your care
  • We can’t guarantee specific growing results as these depend on local conditions
  • Our liability is limited to the purchase price of affected items

Gardener’s Responsibility

By purchasing our plants, you acknowledge:

  • You’ll provide appropriate care as outlined in our guides
  • You’re responsible for checking local regulations regarding plant imports
  • Some plants may have specific growing requirements you must meet

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. The current version will always be posted on our site.

8.2 Governing Law

These terms are governed by the laws of the state where our business is registered (594 Milford Street, Chichester, US 03263).

8.3 Contact Us

For questions about these terms or any aspect of our service, please contact:

Outlet Grovelet Store
594 Milford Street
Chichester, US 03263
Email: [email protected]

Final Gardener’s Note: We’re as committed to your satisfaction as we are to growing healthy plants. These terms exist to create clear expectations, but we always prefer to resolve issues with the personal touch that gardeners appreciate. Happy planting!